On ALL international orders, you have three options:
1. You MUST have a freight forwarding account that we deliver to in the USA.
2. If you want your order to be shipped direct, please let the company know. Once we calculate your shipping rate with DHL for all international orders other than Russia, in Russia we use the USPS Priority Mail International Express, we will let you know what the shipping rate will be, in most cases it is anywhere from $75.00 to $100.00. With your approval, we will charge you for the additional shipping costs.
The company will ONLY ship using a tracking #. We only ship international orders with DHL. Russia is an exception, if you live in Russia we have to ship using the USPS. Since Russia will not allow individual residents to receive shipments from a commercial carrier. If you have a business in Russia, with a business address, we can then ship with DHL which is much better! If you do not have a business, we have to use the USPS.
USPS offers these three International Mail options:
A. First Class Mail- No guarantee on delivery time and no tracking #. We will not ship using this service.
B. Priority Mail International- Comes with a tracking # and will take an estimated 6-10 days. The average cost of this service for a 1 lbs. package is USD$60.00
C. Priority Mail Express International- Comes with a tracking # and will take an estimated 3-5 days. The average cost of this service for a 1 lbs. package is USD#75.00
3. If you do not have a freight forwarding account and you do not want to pay the additional shipping rate, we will cancel your order and refund your credit card.
To ship an average package to Russia:
USPS Priority Mail International (6-10 days)
USPS Priority Mail Express International (3-5 days)
What we will do, is deduct the shipping cost they paid and add in the difference.
In the European Union (EU) and Australia, this DOES NOT APPLY TO YOU. We have local warehouses in the EU and Australia. Your order will be shipped from the local warehouse.
If you would like to open up a new country and you are interested in being the warehouse for the new country, please let us know! If you store the product in your country, then we would ship for your warehouse, thus reducing the shipping cost greatly, since it would not have to ship each jar all the way from the USA at an expensive shipping rate.