OR

Non Members FAQ

Non members FAQ
  1. Hi! Please, send to my email detailed instructions how to place new candidates manually in my downline. Thank you so much.
  2. I am working in away from home, can I have my shipment to another address, please? Then I go back to my regular address, then back to this one, but I will notify you.
  3. The credit card I used it's been cancelled and I need to update the new card how do I do it?
  4. I did not receive the Welcome email from the company. I am not receiving any emails from the company.
  5. My home page says that I am currently an Assistant Manager and should say Senior Manager as I have 5 Management Trainees under me and my GPV is over 8000. Can you please see why this is happening?
  6. How is it there are 3 separate products: Brain, Energy and Youth yet the labels on the website are all the same?
  7. I forgot to indicate what products I wanted in a QEB270 pack. Could you please send 4 youth one brain and one energy please if that package has not been sent out yet.
QUESTIONS & ANSWERS
1. Hi! Please, send to my email detailed instructions how to place new candidates manually in my downline. Thank you so much.
Answer: If you log in your back office, then click on Welcome! Start Here, scroll down, you will see #7 is called Placement Preferences. All the information is there.
Thanks!

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2. I am working in away from home, can I have my shipment to another address, please? Then I go back to my regular address, then back to this one, but I will notify you.
Answer: We updated your address for you. You will want to double check that it is correct. Also, you can add as many addresses as you want in your backoffice. You will want to LOGIN, then go to Tools & Setting, then click on Details, at the bottom you will see where you can edit/change/update/add addresses with Create or modify addresses - Go to Address Maintenance. You will want to make sure you do any changes before your order ships.

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3. The credit card I used it's been cancelled and I need to update the new card how do I do it?
Answer: You will want to log in your back office from the home page, go to LOGIN, once you are logged in, click on Finances, then look for Payment Types, you will see add new payment type, select Credit Card.
Thanks!

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4. I did not receive the Welcome email from the company. I am not receiving any emails from the company.
Answer: If you are using a system like Gmail or Yahoo!, most likely their emails are going into your SPAM folder. We can re-send the Welcome emails, but again, unless they add support@eaccrc.com to their address book, it again will most likely go into their SPAM folder. Since our company has been labeled as a MLM company, SPAM folders will automatically filter our emails out and put them into their SPAM folder.

That is why we have this written out:

https://www.eaccrc.com/base/subscription-service


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5. My home page says that I am currently an Assistant Manager and should say Senior Manager as I have 5 Management Trainees under me and my GPV is over 8000. Can you please see why this is happening?
Answer: The rank you must be referring to "Current Rank (Private)" showing in the "Rank" tab.
It shows the rank qualified for the current month. As it is early days of the month, it might show a lower rank than the one he could be qualified at the end of month.
As shown in the Rank tab, there are not enough "Management Trainee" at the moment, probably some of the downlines haven't purchased enough yet for the month nor didn't have autoship configured. However, as days pass in the month, the downlines would purchase something and they would be qualified as Management Trainees and then the ranking would be qualified as Senior Manager as usual.

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6. How is it there are 3 separate products: Brain, Energy and Youth yet the labels on the website are all the same?
Answer: There are three types of technologies we use to formulate the products, Chemistry, Physics, and Compute Science. All there have the same Chemistry, the base formula what you see on an ingredient label, however, they are totally different in the way the work due to the fact they are programmed with different Physics and Compute Science. That is why all three work in different ways. We suggest you read the science link, also type quantum physics in a search engine and study the properties of Quantum Physics to learn more about it. Thanks!

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7. I forgot to indicate what products I wanted in a QEB270 pack. Could you please send 4 youth one brain and one energy please if that package has not been sent out yet.
Answer: Sorry, it already went out, it clearly states, they if they do not add a note on what they want, by default, they will receive all YOUTH.
Once, she receives her order, she can return the jars she does not want, and we will replace them with the ones she wants.
Thanks!

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